FAQS

SHIPPING (Where's My Order?)

For International orders, standard delivery time is 3-6 weeks from the date your order has shipped, but it may take longer. USPS does not offer delivery confirmation or tracking for international shipments, however, a customs number is available through the customs form. Custom law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery.

We are not responsible for any customs fees that may be associated with your order. We are also not responsible for any international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. We do our best to make sure your fees are not as high as other brands. Please contact us if you have any questions.

Can I Cancel My Order?

For most cases, we do not accept cancellations on orders after they are placed, but if you need to change your size or address, please email us with your order numberand we will update the information if the order has not shipped.

How Do I get a Refund?

Considering we are a one-person operation here we do not accept refunds but do take exchanges. Items must be in the new condition and we will gladly switch the size or style and make any necessary adjustments if the price is higher. Customer is responsible for return shipping.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email and return your item back to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you used a free shipping code, you will be charged the full cost of the shipping fee in your return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Promotions

Promotions may never be combined unless explicitly stated. Promotions that deal with a free gift over a certain amount of money does not include shipping, taxes, or any other fees outside of purchase price. If you were to get a prize with promotion your order can only be returned if the prize is returned with it.